Grove SurgeryThe NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
Overall, how was your experience of our service?
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
In November we received 205 responses from patients with the following responses:
- Very Good – 90
- Good – 100
- Neither Good nor Poor – 12
- Poor – 1
- Very Poor – 0
- Don’t Know – 2
For further information on the FFT, please see the NHS website NHS Friends and Family