Every patient, including children, has an allocated, named GP who will take responsibility for overseeing the management of your health needs, medicines and who will work with other health and social care providers involved in your care. It is not essential that you always see your named GP – all GP’s at our practice are able to access your health record. If you are not aware of who your named GP is please contact the Practice or enquire next time you visit the Surgery.
|Mrs Claire Norman (f)|
Assisstant Practice Manager
We have an administration team that comprises of 1 full-time secretary, 1 part-time secretary, 2 scanners, 1 administration clerk, a summariser and a full time apprentice. The scanners' job is to scan all incoming correspondence to the appropriate patient record. The summarisers are responsible for maintaining up to date records of patients' medical history. Our IT team deal with our computer systems, website, social media and our internal information screen.
|As trained personnel, the receptionists should be able to help with most problems and queries which may arise, referring you to a doctor or nurse where appropriate. It can be a difficult job balancing your needs and those of the doctor, but they are there to help. When making an appointment, any additional information you can give helps the receptionist ensure you are seen as soon as appropriate. Guided by the same code of ethics and confidentiality as your doctor or nurse, the information is only used for your benefit. It is always possible to speak to someone in private if the reception desk is crowded.|