Grove Surgery, Grove LaneThetford, Norfolk, IP24 2HYTel: 01842 752285
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
How you can get access to your own health records:
The Data Protection Act 1998, which came into force on 1st March 2000, allows you to find out what information about you is held on computer and in certain manual records. This is known as "right of subject access". It applies to your health records.
If you want to see them you should make a written request to the NHS organisations where you are being, or have been, treated. You are entitled to receive a copy but should note that a charge will usually be made. You should also be aware that, in certain circumstances, your right to see some details in your health records may be limited in your own interest or for other reasons.
Online patient records access:
Our practice offers the facility to view areas of their records online. The areas patients are able to access includes a summary of information relating to medications, allergies and adverse reactions (this is called a Summary Care Record) and access is already enabled to those patients signed up to our Online Services. In addition to this patients can request access to their Detailed Coded Record via our Online Services. If you would like access to this part of your health record please see our Reception Staff. NB: you will need to show photographic identification to access this service.
Freedom of Information Act:
The Information Commissioners Office has published a new Model Publication Scheme that all public authorities are required to adopt. Click here for further information.
Please click here to access the interactive version of the NHS Constitution.
There are certain non NHS services that we are able to provide here at Grove Surgery which incur a fee (these fees are payable in advance).
Please click here for services which are chargeable and the fees payable, as based on guidance from the British Medical Association.
Please click here for more information and frequently asked questions on non NHS work that Grove Surgery provides for patients.
For further information please visit http://bma.org.uk/practical-support-at-work/pay-fees-allowances/fees/fee-finder/fee-finder-why-gps-charge-fees
Sharing your data with the NHS
A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The information is automatically extracted by the Health and Social Information Centre (HSCIC) and NHS England on behalf of the NHS.
For further information please visit www.nhs.uk/caredata or call the patient information line on 0300 456 3531
You can also pick up a leaflet from the surgery entitled "How Information about you helps us provide better care"Click here for a copy of the above leaflet.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
In addition, our practice offers the facility to those patients registered to use our Online Services, to view their own Summary Care Record. This service is now available. Reception Staff will need to see photographic identification for you to register for this service.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website or the HSCIC Website
Additional patient records access:
As well as viewing this information, there is the the facility to download and print it. Our Practice now also offers the facility to view your Detailed Coded Record online. To request this access you will need to be registered to use our Online Services. Please see our Reception Staff for further details. NB: To sign up to any of our Online Services please bring photo identification with you.
Enhanced Data Sharing Module (eDSM)
Grove Surgery open patient medical records to allow information to be shared with any organisation for Under 5's and those patients on our Palliative Care Register only.
If in future opening shares for all patients was considered then explicit signed consent would be obtained before this was implemented.
This means that third parties are unable to view our patient's medical records unless in those catergories listed above
Leaflets are available on reception - "Your Electronic Patient Record & the Sharing of Information."
GP2GP is the project that enables patients' electronic health records (EHRs) to be transferred directly from one practice to another.
GP2GP starts when a practice accepts a patient onto their list of patients for primary health care and ends when the EHR is transferred from the previous practice into the new GP clinical system.
GP2GP electronic transfers will be more accurate and secure - and much faster than the current paper-based approach, which can take weeks to complete.
Background to GP2GP:
There are some 9,000 GP practices in England. They each currently deal with an average 500 patient record transfers each year. Inner city and university practices deal with far more.
The process involves:
The time it takes to receive a patient record from the time it is requested can be anything from a few weeks to a few months. As a result, the new practice often does not have the benefit of the old record when the patient attends for the first consultation. Once received, it can be very time-consuming for the new practice to key in the summary of the record into its own clinical system.
GP2GP, on the other hand, enables an almost instantaneous transfer of a patient's EHR. As a result, GPs and their teams will be able to provide patients with a safer and more efficient service.
We always try to provide the best service possible, but there may be times when you feel this has not happened. We have an in-house complaints procedure drawn up to respond to patient grievances. Our practice is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into, and if necessary, correct any problems that you have identified. If you use this procedure, it will not affect your right to complain to the Health Service Ombudsman. Please note we have to respect our duty of confidentiality to patients and therefore a patient's consent will be necessary if a complaint is not made directly by that patient.
If you wish to make a complaint, please write to our Practice Manager, Mrs Susan Stirling, (there is a special form available for you to use if you wish and this is available at our reception). For more information, please click here to access our Surgery Complaints and Comments leaflet.
We will acknowledge the complaint within five working days and aim to have looked into the complaint within ten working days of the date it was raised with us,
We will then be in a position to offer an explanation or a meeting with the people involved.
When we look into a complaint, we aim to:
Please do also let us know if we have provided a service that you are happy about! It is great to feedback to all Staff that their hard work is appreciated.
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