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Our Responsibilties:

    • You will be treated with courtesy and respect at all times.


    • You have the right to be treated confidentially.


    • You are entitled to have a copy of our Practice Brochure.


    • We will try to answer the telephone promptly and courteously.


    • A Doctor will be available during surgery hours to answer all emergencies via a triage telephone call.


    • We will ensure your privacy is respected at all times. However, reception staff may need further details about your problem to help doctors assess the degree of urgency.


    • We will explain the likely effect of any drugs and review your long term medical needs at agreed times.


    • You have the right to see your computerised and written medical records compiled after November 1991.


    • We will offer advice and information about how you can promote good health and avoid illness.


    • We will ensure that your routine repeat prescription is ready within 2 working days.


    • We will maintain our facilities on the premises to a good level, including access and facilities for the disabled.


    • We welcome children to the surgery and provide books for their amusement whilst waiting.


    • We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients.


    • Student training and research is sometimes carried out in the surgery. We will ask your permission before involving you.


    • We will provide investigation into complaints.


    • We will provide a language translation telephone service during consultations for those who require them.

    • All patients, including children are allocated a named, accountable GP but you are free to book an appointment with a GP of your choice.   Please contact us if you do not already know which GP you have been allocated or if you have any concerns.



Your Responsibilties:

    • Please keep us informed of your latest address and telephone number.


    • We ask that you treat the doctors and all the Practice staff with courtesy and respect.


    • Please read our Practice Brochure. This will help you to get the best out of the services we offer.


    • Please try to call outside peak surgery times for non-urgent requests.


    • Please remember that your doctor may not always be available due to other commitments such as holidays/study days.


    • Our staff are here to help you. It is a difficult job so please be co-operative and patient.


    • Ask for a visit only when the patient is unable to attend.


    • Only use the Out of Hours services in an emergency.


    • Please be prepared to see the doctor on call for urgent problems.


    • Please do everything you can to keep appointments.  Please tell us as soon as possible if you cannot attend.


    • Please try to be punctual. If you arrive later than your appointment time this may cause delays and inconvenience to other patients.


    • Please bear with us if we are running late because on another occasion it may be you that needs the extra time.


    • You should not expect to be given a prescription every time you visit the doctor.


    • Please remember to check your cupboards before ordering repeat prescriptions and put in your request before you run out of medication.


    • Please treat the premises with respect.


    • Let us know if you feel a particular facility could be improved.


    • Please let us know if we have done well by leaving a comment on our website or by completing a comments form from reception.


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