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The NHS can provide free, non-emergency transport to certain patients who are eligible, i.e. there must be a real medical need and/or severe mobility issues.

To make a request for transport, at a time suitable for you:

  • Call the Patient Transport Clinical Assessment and Advice Centre on 0333 240 4100.  This is a 24 hour line.
  • Please have your NHS number, details of your GP surgery and hospital clinic and appointment details to hand
  • You will be asked some questions to verify that you are eligible
  • If you are not eligible for transport you will be offered advice on alternative options
  • You can make a booking up to 48 hours in advance of your appointment

 If you are not eligible for the above NHS transport, there is also a Voluntary Service, providing hospital transport whereby the patient pays for the mileage costs.  The driver will wait for a maximum of 2 hours whilst you attend your appointment.  Telephone 01603 422 807 for more information and to book.

For assistance with travel costs to Addenbrookes Hospital, please call 01223 274 475.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website