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 Making an appointment at Grove Surgery

IN THE EVENT OF A LIFE THREATENING EMERGENCY DIAL 999

Routine Appointments:

Please telephone 01842 752285 between the hours of 8.30am to 6.30pm.  We have recently installed a new telephone system.  Please ensure you listen carefully to our automated telephone message and you will be directed to the relevant member of staff.

Press 1 for Reception
Press 2 to cancel an appointment (please note this is an answer phone only) 

For all routine appointments with our Doctors, Nurse Practitioners, Nurses and Health Care Assistants you will be offered the next available appointment within the next 4 weeks.

If you would like to speak to your “usual GP” but feel that you do not need to see them in person, please ask to book a telephone consultation, and you will be offered an AM or PM time slot with your usual GP.

Manage appointments online:

You are now able to do the following online:

  • book appointments in allocated Routine GP & Vaccination Clinics
  • check time of future appointments
  • cancel appointments
  • view dates of up to 5 previous appointments

Please note that, to use any of our online services, you must be registered Online. To access SystmOnline click here

Emergency (Triage) Appointments:

If you have a medical emergency that needs to be dealt with on the same day, the receptionist will ask you for a brief outline of your problem and add your details to the telephone Triage Clinic. (Please remember all of our receptionists are fully trained and subject to medical confidentiality).This information is given to the GP who will initially contact you by telephone in order to prioritise your need to be seen in the Surgery on the day. All triage requests must be made by 11am.

Please ensure you are available to take the call and that you have given the correct telephone number to the receptionist.

An up to date “Appointment System Explained” leaflet can be picked up from reception. click here to print your own copy of "Appointment System Explained" 

Cancelling appointments:

It is important that you let us know if you need to cancel your appointment so that it can be booked by another patient.  You can cancel via telephone, online or in person.

NB: Please note patients who repeatedly miss their appointments and do not let us know that they will not be attending, may be removed from our practice list.

Alternatives to booking a GP Appointment:

It is not always necessary to come to the Surgery; there may be alternatives to booking an appointment.  Please click here for more information. 

 

 


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