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Grove Surgery Thetford

A Training & Research Practice


School Lane Surgery

A Training & Research Practice



School Lane, Thetford, Norfolk IP24 2AG

Tel: Thetford (01842) 753115



                                                                                                           Grove Lane, Thetford, Norfolk IP24 2HY

Tel: Thetford (01842) 752285











Possible alternatives to booking a GP appointment


Your GP surgery can provide a huge range of advice, examinations, treatment, vaccinations, prescriptions and other routine healthcare; but did you know there are lots of other NHS and local services that you can go to directly for help?


No need to see your GP first


This guide sets out the main services that are available locally and how you can contact them.

School Lane opening times:

Monday – Friday*

08.30 am – 17.00 pm

*The surgery is closed on Tuesdays between 13:00 pm - 14:30 pm  


Healthy Living Centre opening times:

Monday to Friday*

08.30 am – 13.00 pm   14.00 pm – 18.30 pm

*On Tuesdays the surgery is open from

08.30 am – 13.00 pm & 14.30 pm – 20.30 pm

Grove Surgery opening times:

Monday to Friday

08.30 am – 18.30 pm














Don’t forget: always dial 999 for life-threatening conditions such as:


  • Severe chest pain
  • Severe difficulty breathing
  • Unconsciousness
  • Severe loss of blood
  • Severe burns of scalds
  • Choking
  • Suspected stroke
  • Fitting or concussion
  • Drowning
  • Severe allergic reactions



And if you aren’t sure….

For advice on health conditions and the availability of local services, you can dial NHS 111 at any time day or night.


Minor ailments and conditions

You can get rapid advice and treatment from your local pharmacy. The pharmacist may be able to prescribe medicines for these conditions:


  • Ear ache
  • Teething and nappy rash
  • Threadworms
  • Hay fever
  • Cold sores and mouth ulcers
  • Coughs, colds, sore throats, blocked nose
  • Thrush and uncomplicated urinary tract infections
  • Athletes foot
  • Diarrhoea
  • Skin rashes, impetigo
  • Eye infections



Just drop in to your local pharmacy and ask to see the pharmacist. If you have difficultly finding a pharmacy, you can use the NHS Choices website: or dial: 111.


Pharmacies services


As well as dispensing your medicines, pharmacies offer many other services including:


  • Blood pressure checks
  • Cholesterol checks
  • Smoking cessation
  • Emergency contraception
  • C Card scheme
  • Sexual health information
  • Pregnancy tests
  • General advice on medication
  • Medication reviews
  • New medication services
  • Flu iimmunisations
  • Travel immunisations
  • Medication disposal
  • Health care checks (for under 74 year olds)
  • Needle exchange
  • Sharps disposal
  • Inhaler recycling
  • Signposting to other services




Not all pharmacies offer all of the above services, check with any pharmacist to see what they offer. Pharmacies are also usually open out of surgery hours.


Muscular/skeletal problems

You can refer yourself straight to the NHS physiotherapy service for conditions including:


  • Back and neck pain
  • Sprains and strains
  • Whiplash disorders
  • Sports injuries
  • Joint pain
  • Muscle pain



Contact: Integrated Therapy Partnership, Tel: 03330 433966 or download a self-referral form at:



You can pick up a podiatry referral form from reception and once it has been filled in, it should be returned to the surgery.


Babies, children and parenting

You can go straight to your named health visitor for advice and guidance on issues such as:

  • Growth and development of your baby/child
  • Childhood conditions, allergies and infections
  • Breastfeeding, bottle feeding and weening
  • Teething
  • Post-natal depression and parental mental and physical health
  • Child behaviour issues e.g. sleeping, eating, tantrums
  • Support with parenting, family health and relationships


Contact: Your Health Visitor or the Thetford Children’s Centre at Surestart, Kingsway, Thetford.

Tel: 01842 855760 Monday to Friday between 09.00 am – 5.00 pm.


Community nursing support

If you are a housebound patient on the Thetford District Nurse caseload, you can get direct help with:


  • Wound care
  • End of life care
  • Care at home after hospital discharge
  • Continence assessment
  • Equipment assessment



Patients must be referred either by their surgery or the hospital they have been discharged from.

Contact: The Community Nursing Team. Tel: 01953 609409.


Hospital appointments

If you have any confusion re your hospital appointment, please ring the hospital concerned by way of the appointment office or PALS.



Papworth Hospital: 01480 364896 papworth.pals@nhs

Addenbrookes Hospital: 01223 216756

West Suffolk Hospital: 01284 712555

Norfolk & Norwich University Hospital: 01603 289036/289045


It is the requesting medical team’s responsibility to advise re investigations. Contact your medical team re results.


Hospital transport

The NHS can provide free, non-emergency transport to certain patients who are eligible, i.e. there must be a real medical need and/or severe mobility issues.


To make a request for transport, at a time suitable for you:

  • Call the Patient Transport Clinical Assessment and Advice Centre on 0333 240 4100.  This is a 24 hour line.
  • Please have your NHS number, details of your GP surgery and hospital clinic and appointment details to hand
  • You will be asked some questions to verify that you are eligible
  • If you are not eligible for transport you will be offered advice on alternative options
  • You can make a booking up to 48 hours in advance of your appointment


If patient transport is not available there is an excellent bus service from Thetford to the West Suffolk Hospital.


Screening Programmes not run by the Surgery:


Screening for abdominal aortic aneurysm (AAA)

The risk of dying from a ruptured abdominal aortic aneurysm (AAA) is greatest in men aged over 65. This is why the NHS AAA Screening Programme offers screening to men aged 65 and over.


Men are invited for screening during the year they turn 65 (April 1 to March 31). This means you’ll either be invited when you’re 64 or just after your 65th birthday.

If you’re registered with a GP, you will receive a letter from the NHS AAA Screening Programme inviting you for an appointment at the Healthy Living Centre. If you don’t respond to this first invitation, you will be sent a second invitation within six weeks.

Men over 65 who haven’t already been screened can request a scan by contacting their local AAA screening service directly.

Tel: 01603 288217 Ext 4217


Screening for bowel cancer 

Bowel cancer is the fourth most common cancer in the UK. If it's detected at an early stage, before symptoms appear, it's easier to treat and there's a better chance of surviving it. To detect cases of bowel cancer sooner, the NHS offers two types of bowel cancer screening to adults registered with a GP in England:

  • All men and women aged 60-74 are invited to carry out an FOB (faecal occult blood) test at home. They're sent the home test kit every two years through the post, until they reach the age of 74. The FOB test checks for the presence of blood in a stool sample, which could be an early sign of bowel cancer.   If you are 75 or over, you can ask for this test by calling the Freephone helpline on 0800 707 60 60.
  • An additional one-off test called bowel scope screening is gradually being introduced in England. This is offered to men and women at the age of 55. As of March 2015, about two thirds of screening centres were beginning to offer this test to 55 year olds. It involves a doctor or nurse using a thin flexible instrument to look inside the lower part of the bowel and remove any small growths, called polyps, that could eventually turn into cancer.


NHS breast screening programme

The NHS Breast Screening Programme provides free breast screening every three years for all women aged 50 to 70 years.


Because the programme is a rolling one which invites women from GP practices in turn, not every woman receives an invitation as soon as she is 50. But she will receive her first invitation before her 53rd birthday. Once women reach the upper age limit for routine invitations for breast screening, they are encouraged to make their own appointment.   This can be arranged by telephoning the West Suffolk Hospital Breast Screening department.

Tel: 01284 713941.




Dementia UK

Practical and telephone advice for anyone affected by dementia.

Tel: 020 7697 4160


Alzheimer’s Society

Information advice and advocacy service, “CrISP” Care Information and support programme and dementia cafés.

Tel: 01603 763556


Admiral Nursing Team

Help manage complex or end of life cases.

Contact via Age UK Norfolk on 01603 787111


Norfolk & Suffolk Foundation Trust

Dementia & Intensive Support Team offers emergency and urgent response to adults with acute, severe and enduring mental health needs requiring assessment and intervention. Tel: 01603 421421




Norfolk First Support (NFS)

Your needs are at the heart of this service and the priority is to help you remain independent in your own home. NFS can provide assistance with short or long term needs, onward referral, advice and information to help you choose the right help or service for you.


This service provides intensive support in your own home for up to six weeks. If, for example, you have been in hospital and need support when you return home, NFS is there to help you regain as much independence as possible.


After an initial assessment of your needs, NFS team will work with you to develop a personal plan designed to help you regain the skills and confidence to remain independent in your own home.


Who can get assistance from Norfolk First Support?

  • Adults living in Norfolk.


How much does it cost?

The NFS will discuss with you how much NFS care you need and if you are eligible for this service, then it is provided free for up to six weeks. Our aim is to help you remain independent in your own home avoiding costly, long-term support. Contact: Tel: 0344 800 8020


Norfolk Swift Response

This 24 hour service provides help, support and reassurance if you have an urgent unplanned need at home but don’t need the emergency service.

If for example, your partner or carer is suddenly admitted to hospital, the Swift Response team can assist you with getting up, washing and dressing. Or if you have a fall but are not seriously injured, the team can bring special lifting equipment to help make moving as safe as possible for you.


Who can get assistance from Norfolk Swift Response?

  • Older people
  • People with learning difficulties
  • People with mental health problems


How much does it cost?

Norfolk Swift Response is a free service for people living in Norfolk. Contact: Tel: 0344 800 8020




Marie Stopes

You can get help if you have concerns or:


  • Need contraceptive advice and implants
  • Need tests for sexually-transmitted diseases
  • Have an unwanted pregnancy


Contact: Marie Stopes International Tel: 0845 300 8090 to arrange an appointment.

The clinics are held at the Thetford Healthy Living Centre, Croxton Road, Thetford.


iCaSH Suffolk

Cambridgeshire Community Services NHS Trust: providing integrated contraception and sexual health services across Cambridgeshire, Luton, Norfolk, Peterborough, and Suffolk. (Working in partnership with Terrence Higgins Trust in Cambridgeshire, Norfolk and Suffolk).


Their services provide all the necessary support, information, treatment and care for all areas of contraception and sexual health in Cambridgeshire, Peterborough, Luton, Suffolk and Norfolk. Go to to be taken to their dedicated iCaSH website for Cambridgeshire, Peterborough, and Norfolk.  Or telephone 0300 300 30 30.


The nearest clinic to Thetford is: Abbey View Clinic 9/10 Churchyard Bury St Edmunds IP33 1RX. For advice and/or to book an appointment telephone 0300 1233650.


Mental wellbeing concerns for over-16 year olds

You can refer yourself straight to the local specialist NHS anxiety and depression service if you are struggling with:


  • Panic attacks
  • Depression, low mood
  • Anxiety, excessive worry
  • Social anxiety/shyness
  • Obsessive compulsive disorder
  • Phobias
  • Agoraphobia
  • Health anxiety
  • Bulimia
  • Post-traumatic stress disorder



Contact: The Norfolk Well Being Service. Tel: 0300 123 1503. You can pick up a referral form at the surgery or download one from NB: They will also let your GP know.


Meet Up, Thetford (The Benjamin foundation)

Meet Up is a youth and family centre based in Thetford. Its main aim is to provide leisure activity and support services for 10-24 year olds in a safe and informal setting. This service is well supported by the Big Lottery Fund. Some of the services that are on offer at Meet Up are:

Youth club


  • Youth drop in
  • Life skills group
  • MUC lunch
  • Parents’ support group
  • School holidays
  • Volunteering
  • Use of the Building
  • Parent and toddler groups



Meet Up can be found at Redcastle Furze Community Centre, St Martins Way, Thetford. Tel: 01842 820871


Norfolk Recovery Partnership (NRP)

NRP provides advice and treatment for adults with drug and alcohol problems across Norfolk. NRP offers a wide range of support, information and treatment options. If you are over 18 years old you can drop in to one of the five bases across Norfolk and talk to a member of staff . If you want, you can be assessed for treatment straight away.  The Thetford base can be found at: Breckland Business Centre, St Nicholas St Thetford, IP24 1BT. You can also phone 24 hours a day on 0300 7900 227

Visit: for further details



The Mathew Project

If you are aged 18 or under living in Norfolk and need support around your use of drugs or alcohol please contact: The Matthew Project UNITY service either on 0800 970 4866 or at:


Grove Surgery Website/School Lane Website

The surgeries have their own website and   As well as a source of information about the Practices, the websites are also a useful resource with links to other reliable websites for health related information. Topical information will also be added to the websites.


Facebook and Twitter

Visit Grove Surgery on Facebook or find them on Twitter or visit School Lane on Facebook or find them on Twitter where you will find up to date information about the Practices plus links to other reliable health websites and topical information.




Active Norfolk

Support, information and advice about staying active.

Tel: 01603 732333


Age UK

Pabulum’ Dementia Cafes, lasting power of attorney, money matters, “Strong & Well”, “In the driving seat”, befriending, health and well-being, Pabulum “Story book”.

Tel: 0300 500 1217


Norfolk Carers Advice Line (CAP)

Guidance on rights and support of carers, local services, health and well-being of carers.

Tel: 0808 808 9876


Citizens Advice Bureau

For free, confidential, impartial and independent advice and information on a wide range of subjects.

Level 3 Breckland House Thetford IP24 1BT Tel: 01842 752777 (generalist advice)

or email:


Keystone Development Trust

Keystone delivers a range of projects with the aim of improving the quality of life for people living and working in its area. The projects they deliver are designed to fill gaps in existing service provision or to meet an identified need. Keystone currently delivers projects that support:


  • Adults
  • Children and young people
  • Community groups
  • Migrant workers



If you would like further information please contact the Thetford office at Keystone Development Trust, Croxton Road, Thetford IP24 1JD

Tel: 01842 768300 email:


Norfolk County Council

For information on all services.

Tel: 0344 800 8020



Riversdale is a centre for the community which caters for the many needs of the people in Thetford and the surrounding area. It provides accommodation for a wide variety of groups, information, and other signposting to other organisations for its callers. Riversdale can also help if you have mental health issues .

Riversdale can be found at Tanner Street, Thetford IP24 2BQ

Tel: 01842 764647 email


St Nicholas Hospice Care – Thetford Open House Drop-in afternoon

If you have a life-shortening illness of any kind, are caring for someone who has received bad news about their condition, are struggling with bereavement or would like to meet others facing similar challenges. Currently being held once a fortnight on Wednesdays at the Riversdale Centre, 2-4pm.

No need to book, just drop in. You can bring a friend or family member too. For more information and future dates:

Tel: 01284 702525 or email:


The British Red Cross

Equipment loans, older people’s outreach service, home from hospital (settling in service).

Tel: 01603 426361


The Trusted Trader scheme

The Trusted Trader scheme offers a directory of local service providers in various trade sectors, registered with Norfolk County Council as reliable and trustworthy.

Tel: 0344 800 8020


Thetford Carers’ Social Group

This group is a free opportunity to have a break and make friends while enjoying a social occasion in a relaxed, formal atmosphere.

Kings Court Community Room Earl Street Thetford Secretary: Sandy Pettitt Tel: 01842 879714 email:


Thetford and District Dementia Support Group

Supporting people with memory problems and their Carers. Providing a café style support group in warm and friendly surroundings for people with dementia and their carers and wider family/Held at Lord Walsingham Court, Glebe Close, Thetford.

Tel: 07542 866 519 email:


Voluntary Norfolk

Voluntary Norfolk promotes, supports and develops volunteering and the work of voluntary organisations.

Tel: 01603 614474


Voluntary Norfolk Thetford Office


Tel: 01842 755941


If you require this brochure in a different format or language please contact reception.



Updated March 2017

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