Grove Surgery, Grove LaneThetford, Norfolk, IP24 2HYTel: 01842 752285
Making an appointment at Grove Surgery
IN THE EVENT OF A LIFE THREATENING EMERGENCY DIAL 999
Please telephone 01842 752285 between the hours of 8.30am to 6.30pm. We have recently installed a new telephone system. Please ensure you listen carefully to our automated telephone message and you will be directed to the relevant member of staff.
Press 0 for a non life threatening medical emergencyPress 1 for ReceptionPress 2 to cancel an appointment
For all routine appointments with our Doctors, Nurse Practitioners, Nurses and Health Care Assistants you will be offered the next available appointment within the next 4 weeks.
If you would like to speak to your “usual GP” but feel that you do not need to see them in person, please ask to book a telephone consultation, and you will be offered an AM or PM time slot with your usual GP.
Manage appointments online:
You are now able to do the following online:
Please note that, to use any of our online services, you must be registered Online. To access SystmOnline click here
Emergency (Triage) Appointments:
If you have a medical emergency that needs to be dealt with on the same day, the receptionist will ask you for a brief outline of your problem and add your details to the telephone Triage Clinic. (Please remember all of our receptionists are fully trained and subject to medical confidentiality).This information is given to the GP who will initially contact you by telephone in order to prioritise your need to be seen in the Surgery on the day. All triage requests must be made by 11am.
Please ensure you are available to take the call and that you have given the correct telephone number to the receptionist.
An up to date “Appointment System Explained” leaflet can be picked up from reception. click here to print your own copy of "Appointment System Explained"
It is important that you let us know if you need to cancel your appointment so that it can be booked by another patient. You can cancel via telephone, online or in person.
NB: Please note patients who repeatedly miss their appointments and do not let us know that they will not be attending, may be removed from our practice list.
Alternatives to booking a GP Appointment:
It is not always necessary to come to the Surgery; there may be alternatives to booking an appointment. Please click here for more information.
Grove Surgery are able to offer telephone appointments and Saturday and evening routine GP appointments on a rotational basis. These are for pre-booked appointments only.
The receptionist is unable to deal with any other queries during the Saturday and evening clinics and our incoming phone lines are not in use during these times.
Please note: If you need to cancel an appointment that is booked for a Saturday, please ensure this is done during weekday opening hours or via our online bookings system here. You will need to be registered with a unique username and password to use this service. Pop into the Surgery during opening times to register for our Online Services.
If you are unable to get to the Surgery and would like to request a home visit, please try to telephone us on (01842) 752285 before 10.30 am. The GP may phone you to assess your problem before visiting.
Please do let us know if you cannot make your Doctor or Nurses appointment. Appointments can be cancelled via the telephone or via our online services, if you have registered for a username and password.
If you have a mobile telephone number then you will receive a text reminder of your forthcoming appointment. If we do not have your latest contact details, then please let us know.
Failure to Attend Pre-Booked Appointments
Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to introduce the following policy:
If a patient fails to attend a pre-booked appointment on more than 3 occasions in the last year, a warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.
Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid – in this case a further formal warning and period of grace will be required.
If the patient fails to attend another appointment, the matter will be discussed at a Practice meeting and a majority agreement will be reached as to whether the patient will be removed from the Practice list. Following agreement, the Practice Manager will write to the patient and explain the reasons for their removal from the Practice List.
Results of blood tests, x-ray results and correspondence are received by post in the morning. We would appreciate it if you would telephone (01842) 752285 for these results in the afternoon after 2.00pm.
Your doctor will advise you when to telephone for these. Cervical smear results take approximately 1- 2 weeks to come back. The Health Authority will inform you of the cervical smear result by letter.
If you have been advised to have tests carried out by other NHS organisations; for example West Suffolk Hospital or Addenbrookes, then you must contact those direct for your results.
For more information on Test Results please see the link here for the latest advice from the British Medical Association.
The NHS can provide free, non-emergency transport to certain patients who are eligible, i.e. there must be a real medical need and/or severe mobility issues.
To make a request for transport, at a time suitable for you:
If you are not eligible for the above NHS transport, there is also a Voluntary Service, providing hospital transport whereby the patient pays for the mileage costs. The driver will wait for a maximum of 2 hours whilst you attend your appointment. Telephone 01603 422 807 for more information and to book.
For assistance with travel costs to Addenbrookes Hospital, please call 01223 274 475.
Grove Surgery Thetford
A Training & Research Practice
School Lane Surgery
School Lane, Thetford, Norfolk IP24 2AG
Tel: Thetford (01842) 753115
Grove Lane, Thetford, Norfolk IP24 2HY
Tel: Thetford (01842) 752285
Possible alternatives to booking a GP appointment
Your GP surgery can provide a huge range of advice, examinations, treatment, vaccinations, prescriptions and other routine healthcare; but did you know there are lots of other NHS and local services that you can go to directly for help?
No need to see your GP first
This guide sets out the main services that are available locally and how you can contact them.
School Lane opening times:
Monday – Friday*
08.30 am – 17.00 pm
*The surgery is closed on Tuesdays between 13:00 pm - 14:30 pm
Healthy Living Centre opening times:
Monday to Friday*
08.30 am – 13.00 pm 14.00 pm – 18.30 pm
*On Tuesdays the surgery is open from
08.30 am – 13.00 pm & 14.30 pm – 20.30 pm
Grove Surgery opening times:
Monday to Friday
08.30 am – 18.30 pm
Don’t forget: always dial 999 for life-threatening conditions such as:
And if you aren’t sure….
For advice on health conditions and the availability of local services, you can dial NHS 111 at any time day or night.
Minor ailments and conditions
You can get rapid advice and treatment from your local pharmacy. The pharmacist may be able to prescribe medicines for these conditions:
Just drop in to your local pharmacy and ask to see the pharmacist. If you have difficultly finding a pharmacy, you can use the NHS Choices website: www.nhs.uk or dial: 111.
As well as dispensing your medicines, pharmacies offer many other services including:
Not all pharmacies offer all of the above services, check with any pharmacist to see what they offer. Pharmacies are also usually open out of surgery hours.
You can refer yourself straight to the NHS physiotherapy service for conditions including:
Contact: Integrated Therapy Partnership, Tel: 03330 433966 or download a self-referral form at: www.ahpsuffolk.co.uk.
You can pick up a podiatry referral form from reception and once it has been filled in, it should be returned to the surgery.
Babies, children and parenting
You can go straight to your named health visitor for advice and guidance on issues such as:
Contact: Your Health Visitor or the Thetford Children’s Centre at Surestart, Kingsway, Thetford.
Tel: 01842 855760 Monday to Friday between 09.00 am – 5.00 pm.
Community nursing support
If you are a housebound patient on the Thetford District Nurse caseload, you can get direct help with:
Patients must be referred either by their surgery or the hospital they have been discharged from.
Contact: The Community Nursing Team. Tel: 01953 609409.
If you have any confusion re your hospital appointment, please ring the hospital concerned by way of the appointment office or PALS.
Papworth Hospital: 01480 364896 papworth.pals@nhs
Addenbrookes Hospital: 01223 216756 firstname.lastname@example.org
West Suffolk Hospital: 01284 712555
Norfolk & Norwich University Hospital: 01603 289036/289045
It is the requesting medical team’s responsibility to advise re investigations. Contact your medical team re results.
If patient transport is not available there is an excellent bus service from Thetford to the West Suffolk Hospital.
Screening Programmes not run by the Surgery:
Screening for abdominal aortic aneurysm (AAA)
The risk of dying from a ruptured abdominal aortic aneurysm (AAA) is greatest in men aged over 65. This is why the NHS AAA Screening Programme offers screening to men aged 65 and over.
Men are invited for screening during the year they turn 65 (April 1 to March 31). This means you’ll either be invited when you’re 64 or just after your 65th birthday.
If you’re registered with a GP, you will receive a letter from the NHS AAA Screening Programme inviting you for an appointment at the Healthy Living Centre. If you don’t respond to this first invitation, you will be sent a second invitation within six weeks.
Men over 65 who haven’t already been screened can request a scan by contacting their local AAA screening service directly.
Tel: 01603 288217 Ext 4217
Screening for bowel cancer
Bowel cancer is the fourth most common cancer in the UK. If it's detected at an early stage, before symptoms appear, it's easier to treat and there's a better chance of surviving it. To detect cases of bowel cancer sooner, the NHS offers two types of bowel cancer screening to adults registered with a GP in England:
NHS breast screening programme
The NHS Breast Screening Programme provides free breast screening every three years for all women aged 50 to 70 years.
Because the programme is a rolling one which invites women from GP practices in turn, not every woman receives an invitation as soon as she is 50. But she will receive her first invitation before her 53rd birthday. Once women reach the upper age limit for routine invitations for breast screening, they are encouraged to make their own appointment. This can be arranged by telephoning the West Suffolk Hospital Breast Screening department.
Tel: 01284 713941.
SERVICES SUPPORTING PEOPLE WITH DEMENTIA
Practical and telephone advice for anyone affected by dementia.
Tel: 020 7697 4160 www.dementiauk.org/
Information advice and advocacy service, “CrISP” Care Information and support programme and dementia cafés.
Tel: 01603 763556 www.alzheimers.org.uk/
Admiral Nursing Team
Help manage complex or end of life cases.
Contact via Age UK Norfolk on 01603 787111
Norfolk & Suffolk Foundation Trust
Dementia & Intensive Support Team offers emergency and urgent response to adults with acute, severe and enduring mental health needs requiring assessment and intervention. Tel: 01603 421421
NORFOLK COUNTY COUNCIL
Norfolk First Support (NFS)
Your needs are at the heart of this service and the priority is to help you remain independent in your own home. NFS can provide assistance with short or long term needs, onward referral, advice and information to help you choose the right help or service for you.
This service provides intensive support in your own home for up to six weeks. If, for example, you have been in hospital and need support when you return home, NFS is there to help you regain as much independence as possible.
After an initial assessment of your needs, NFS team will work with you to develop a personal plan designed to help you regain the skills and confidence to remain independent in your own home.
Who can get assistance from Norfolk First Support?
How much does it cost?
The NFS will discuss with you how much NFS care you need and if you are eligible for this service, then it is provided free for up to six weeks. Our aim is to help you remain independent in your own home avoiding costly, long-term support. Contact: Tel: 0344 800 8020
Norfolk Swift Response
This 24 hour service provides help, support and reassurance if you have an urgent unplanned need at home but don’t need the emergency service.
If for example, your partner or carer is suddenly admitted to hospital, the Swift Response team can assist you with getting up, washing and dressing. Or if you have a fall but are not seriously injured, the team can bring special lifting equipment to help make moving as safe as possible for you.
Who can get assistance from Norfolk Swift Response?
Norfolk Swift Response is a free service for people living in Norfolk. Contact: Tel: 0344 800 8020
SEXUAL HEALTH ADVICE AND TREATMENTS
You can get help if you have concerns or:
Contact: Marie Stopes International Tel: 0845 300 8090 to arrange an appointment.
The clinics are held at the Thetford Healthy Living Centre, Croxton Road, Thetford.
Cambridgeshire Community Services NHS Trust: providing integrated contraception and sexual health services across Cambridgeshire, Luton, Norfolk, Peterborough, and Suffolk. (Working in partnership with Terrence Higgins Trust in Cambridgeshire, Norfolk and Suffolk).
Their services provide all the necessary support, information, treatment and care for all areas of contraception and sexual health in Cambridgeshire, Peterborough, Luton, Suffolk and Norfolk. Go to www.icash.nhs.uk to be taken to their dedicated iCaSH website for Cambridgeshire, Peterborough, and Norfolk. Or telephone 0300 300 30 30.
The nearest clinic to Thetford is: Abbey View Clinic 9/10 Churchyard Bury St Edmunds IP33 1RX. For advice and/or to book an appointment telephone 0300 1233650.
Mental wellbeing concerns for over-16 year olds
You can refer yourself straight to the local specialist NHS anxiety and depression service if you are struggling with:
Contact: The Norfolk Well Being Service. Tel: 0300 123 1503. You can pick up a referral form at the surgery or download one from www.wellbeingnandw.co.uk NB: They will also let your GP know.
Meet Up, Thetford (The Benjamin foundation)
Meet Up is a youth and family centre based in Thetford. Its main aim is to provide leisure activity and support services for 10-24 year olds in a safe and informal setting. This service is well supported by the Big Lottery Fund. Some of the services that are on offer at Meet Up are:
Meet Up can be found at Redcastle Furze Community Centre, St Martins Way, Thetford. Tel: 01842 820871
Norfolk Recovery Partnership (NRP)
NRP provides advice and treatment for adults with drug and alcohol problems across Norfolk. NRP offers a wide range of support, information and treatment options. If you are over 18 years old you can drop in to one of the five bases across Norfolk and talk to a member of staff . If you want, you can be assessed for treatment straight away. The Thetford base can be found at: Breckland Business Centre, St Nicholas St Thetford, IP24 1BT. You can also phone 24 hours a day on 0300 7900 227.
Visit: www.norfolkrecoverypartnership.org.uk for further details
The Mathew Project
If you are aged 18 or under living in Norfolk and need support around your use of drugs or alcohol please contact: The Matthew Project UNITY service either on 0800 970 4866 or at: www.matthewproject.org/unity/
Grove Surgery Website/School Lane Website
The surgeries have their own website www.grovesurgerythetford.co.uk and www.schoollanesurgery.co.uk. As well as a source of information about the Practices, the websites are also a useful resource with links to other reliable websites for health related information. Topical information will also be added to the websites.
Facebook and Twitter
Visit Grove Surgery on Facebook www.facebook.com/GroveSurgeryThetford or find them on Twitter twitter.com/GroveSurgeryNHS or visit School Lane on Facebook www.facebook.com/SchoolLaneSurgery or find them on Twitter twitter.com/SchoolLaneSurg where you will find up to date information about the Practices plus links to other reliable health websites and topical information.
OTHER USEFUL AGENCIES:
Support, information and advice about staying active.
Tel: 01603 732333 www.activenorfolk.org/
Pabulum’ Dementia Cafes, lasting power of attorney, money matters, “Strong & Well”, “In the driving seat”, befriending, health and well-being, Pabulum “Story book”.
Tel: 0300 500 1217
Norfolk Carers Advice Line (CAP)
Guidance on rights and support of carers, local services, health and well-being of carers.
Tel: 0808 808 9876
Citizens Advice Bureau
For free, confidential, impartial and independent advice and information on a wide range of subjects.
Level 3 Breckland House Thetford IP24 1BT Tel: 01842 752777 (generalist advice)
or email: email@example.com
Keystone Development Trust
Keystone delivers a range of projects with the aim of improving the quality of life for people living and working in its area. The projects they deliver are designed to fill gaps in existing service provision or to meet an identified need. Keystone currently delivers projects that support:
If you would like further information please contact the Thetford office at Keystone Development Trust, Croxton Road, Thetford IP24 1JD
Tel: 01842 768300 email: firstname.lastname@example.org www.keystonetrust.org.uk/
Norfolk County Council
For information on all services.
Tel: 0344 800 8020 www.norfolk.gov.uk
Riversdale is a centre for the community which caters for the many needs of the people in Thetford and the surrounding area. It provides accommodation for a wide variety of groups, information, and other signposting to other organisations for its callers. Riversdale can also help if you have mental health issues .
Riversdale can be found at Tanner Street, Thetford IP24 2BQ
Tel: 01842 764647 email Riversdaleemail@example.com
St Nicholas Hospice Care – Thetford Open House Drop-in afternoon
If you have a life-shortening illness of any kind, are caring for someone who has received bad news about their condition, are struggling with bereavement or would like to meet others facing similar challenges. Currently being held once a fortnight on Wednesdays at the Riversdale Centre, 2-4pm.
No need to book, just drop in. You can bring a friend or family member too. For more information and future dates:
Tel: 01284 702525 or email: firstname.lastname@example.org
The British Red Cross
Equipment loans, older people’s outreach service, home from hospital (settling in service).
Tel: 01603 426361 www.redcross.org.uk
The Trusted Trader scheme
The Trusted Trader scheme offers a directory of local service providers in various trade sectors, registered with Norfolk County Council as reliable and trustworthy.
Tel: 0344 800 8020 www.norfolk.gov.uk/
Thetford Carers’ Social Group
This group is a free opportunity to have a break and make friends while enjoying a social occasion in a relaxed, formal atmosphere.
Kings Court Community Room Earl Street Thetford Secretary: Sandy Pettitt Tel: 01842 879714 email: email@example.com
Thetford and District Dementia Support Group
Supporting people with memory problems and their Carers. Providing a café style support group in warm and friendly surroundings for people with dementia and their carers and wider family/Held at Lord Walsingham Court, Glebe Close, Thetford.
Tel: 07542 866 519 email: firstname.lastname@example.org
Voluntary Norfolk promotes, supports and develops volunteering and the work of voluntary organisations.
Tel: 01603 614474 www.voluntarynorfolk.org.uk/
Voluntary Norfolk Thetford Office
Tel: 01842 755941
If you require this brochure in a different format or language please contact reception.
Updated March 2017
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