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Phlebotomy Service (Blood Tests): 

From Monday 9th April, all Thetford patients will be able to attend the Thetford Healthy Living Centre for blood tests.  This will be a sit and wait service between 8:30am and 12am, you will no longer need to call your surgery to make an appointment for this.

As this is a joint service, we cannot guarantee that you will see a nurse or Health Care Assistant from your own practice.  By attending the joint phlebotomy service, you are consenting to staff from Grove or School Lane Surgeries accessing your medical records to treat you as part of this service.

Ante-natal Bloods: these must also be booked in advance.  Please contact reception to arrange your appointment.

Fasting Blood Tests: If you have been asked to have a fasting blood test, you should not have any food or drink (except water) from 8pm the night before.

Please ensure you contact the Surgery for your test results one week after the test.  Telephone 01842 752285 after 2pm.

Blood pressure monitoring/height and weight measuring:         

A Blood Pressure monitoring machine is now available to use in a private side room. Please feel free to take your own blood pressure whenever you wish, hand the reading to the receptionist and your records will be brought up to date. At times the clinician will also ask you to do this. You may also check your height and weight with the scales and height measure provided in the same room.

Carers:

Grove Surgery is very aware of the role that carers play in the community. Because of this, “Carer’s Packs” are available on request, and then their names are added, with their consent, to our “Carers’ Register”. We also have a notice board in the Surgery alongside the Age Concern information, both of which our patients find of value. For further information ask at reception to speak to the Carer Co-ordinator and see our Carers section on this website.

 

Children’s Immunisation:

Appointments for children’s immunisations can be booked in advance. Please contact the surgery to make an appointment. A practice nurse will administer these immunisations.  Please note if you are not the child's mother/father (this includes a father who is not married to the childs mother) you will need a signed letter of consent from the childs mother before the nurse will administer the immunisation.

Asthma:

Specialist asthma nurses are available for asthma consultations in ordinary routine surgeries. When booking these appointments please ensure you say they are for asthma consultations, as this will allow the receptionist to book you in with the correct clinician.

Long Term Conditions Clinic (LTC):

Patients with a long-term condition such as Diabetes, Stroke or Heart Disease will be invited to attend an annual review.   If appropriate a blood request will be generated in your record. You will be sent an invitation letter and you will be asked to have your blood taken prior to your Long Term Condition appointment.  If you prefer you can book an appointment to have your blood test taken to do this - please contact Reception.  


Post-Natal Mother & Baby Checks:

You will be invited to attend an appointment for new mum's and babies when your child is between six and eight weeks old.  At these initial appointments your child's first immunisations will take place.  Please ensure you register your new baby with the Doctors Surgery as soon as you are able.

Maternity Care:

Maternity care is provided by all of our Doctors.

Smoking Cessation Clinic:

Smoking cessation specialists are available by appointment for smoking cessation advice, counselling and nicotine replacement therapy, if appropriate.  Please contact the surgery and make a pre-booked appointment with one of our advisors.

For more information please visit the following website http://smokefree.nhs.uk

Cervical Smear Tests:

Ladies between the ages of 25-64 will be automatically invited for regular free cervical smear tests. There may, however, be circumstances where a patient has had treatment, when invited cervical smear tests will continue after she reaches the age of 64.

If a patient wishes to continue having cervical smear tests after the age of 64, they can be carried out by the Practice Nurse in a routine appointment slot.  There will be a charge made by the cervical smear testing laboratory and the testing could incur additional charges, both of which has to be paid by the patient at the time of the appointment.  Please contact the Surgery for further information on charges.

Breast Screening:

Ladies between the ages of 50-70 will receive invitations to a specialised screening unit, which in Thetford is usually a mobile unit set up in one of the main supermarket car parks. If you are aged between 50-70 and have not had an invitation for breast screening, please contact the Breast Screening Unit at the West Suffolk Hospital. Telephone: 01284 713941.

Ladies over 70 are not sent invitations but can continue having breast screening by contacting the Breast Screening Unit at West Suffolk Hospital. Telephone: 01284 713941. There is no charge for the breast screening service.

Free condoms via the C-Card Scheme (13-24 year olds):

Click here  for more information

Emergency contraception:

If you have had unprotected intercourse or an accident with a condom splitting or coming off, emergency contraception may prevent a pregnancy if taken within 72 hours. If you need emergency contraception please ask for an appointment with the on-call doctor of the day, or you may prefer to see the nurse who can also give the advice and prescription. All consultations are in strict confidence regardless of age. If the unprotected intercourse occurred more than 72 hours prior to seeking medical advice, please arrange an appointment as soon as possible to discuss further options. 

Emergency contraception is also available from pharmacies. Please contact your local pharmacy for further information.

For information regarding Long Acting Reversible Contraception (LARC) click here .

Urine Specimens and Stool Samples

If the doctor has requested that you bring in a urine specimen or stool sample for testing, please follow these simple guidelines:

  • We can only accept samples which are in appropriate sample containers, as using jars or containers from the
    home could contaminate your sample. You can collect urine and stool sample bottles from reception. 
  •  Ensure your specimen is labelled with your name and date of birth.
    PLEASE NOTE THAT ANY SAMPLE NOT LABELLED WILL NOT BE IDENTIFIED BY THE NURSE THEREFORE WILL BE DISPOSED OF 
  • Drop your specimen/sample into reception at any time of day from Monday to Thursday but before 2.30pm on a Friday. Anything brought to the desk after 2.30pm will be refused

 Chaperone Policy

If you feel you need a Chaperone during your consultation / examination, please let us know.

If possible bring someone to accompany you during your appointment as this will save you waiting until a trained chaperone is available.

If you need help

If you need any assistance to fill in travel forms, registration forms or any of our questionnaires or if you require any of our literature in an alternative format please ask for help at reception or click https://www.england.nhs.uk/ourwork/accessibleinfo/

 

 

 

 

 

 

 

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